> ## Documentation Index
> Fetch the complete documentation index at: https://dust-docs-static-ips-transcription-attribution.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# 🏆 Customer Support

Support teams use Dust agents to troubleshoot tickets with internal context, surface recurring customer feedback, escalate issues with the right routing, coach team members, and turn resolved tickets into FAQs.

| Use Case                                   | Task to tackle                                                                                                                                 |
| ------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------- |
| Support Issue Troubleshooting & Resolution | Assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response. |
| Customer Feedback Broadcast                | Surface user feedback & customer requests gathered in various places, to highlight recurring customer needs you can take action on.            |
| Support Issue Escalation                   | Enable support team members to escalate issues with the right context, format and routing.                                                     |
| Support Coaching                           | Offer feedback to support team members using real-time best practices and analyzing their ticket history.                                      |
| FAQ Builder                                | Takes resolved tickets and transforms into a FAQ.                                                                                              |

## 1. Support Issue Troubleshooting & Resolution

Create a support co-pilot to assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response.

Follow this [User Guide](https://www.notion.so/Customer-Support-Copilot-900694f92f9a4b77ad4dd726b88d573e?pvs=21)

## 2. Customer Feedback Broadcast

Surface user feedback and customer requests gathered in various places to highlight recurring customer needs you can act on.

Follow this [User Guide](https://www.notion.so/Customer-Feedback-Digest-985ddc57120046529b9d804e1ad99b2b?pvs=21)